ORDER THAT TREAT
We have three ways to place an order firstly by our website, please feel free to drop us an email or just pick up the phone we`d love to hear from you. All our items are freshly baked. Once you have placed your order we will send you a receipt with a unique ref number, outlining the items. If anything looks incorrect in the order, please let us know so that we can fix it. Ideally we need three days (72 hours) for an order, but the more notice you can give us the better, as each item is individually handmade with ingredients coming to us from around the world. The email along with the unique order number will confirm your delivery day.
We are always happy to see our customers so if you decide to pick up your treats from us, just drop us a line as to when you will be arriving and we will have your Treats ready for collection. Should a delay occur or you cannot make it not to worry, we will hold onto it until you can pick up or at least until the end of its shelf life, at which point it will be disposed of. If for some reason something changes and you know that you can no longer pick it up once ordered, then we can donate it to our local charity leytonstonechildrenscentre.org.uk on your behalf.
DROPPING AN ORDER OFF
If you are local we are happy to drop off your Treats absolutely free for orders over £20 up to 5 miles away from our bakery which is based in South Woodford. Cash on delivery is only available for this option.
Any orders over £50, delivery is free.
Delivery charge: £6.99
So we dont get lost on route please give us your full address with door number, road name and postcode along with your phone number and the full name of the person that will be there to receive your treats if not you. If no one is there when we arrive then we will still have to charge you as we have made the journey out. Sorry we will not be able to wait so please be in. We will aim to deliver all the items at the same time to reduce costs. No split deliveries will be made on different days.
As some of our products have ingredients from around the world, these ingredients can occasionally increase in price, subsequently Treat reserves the right to make price changes without prior notice. No price increase will apply to any confirmed paid orders made by a customer for collection on a date after a price increase has been agreed.
TREAT ME WELL -QUALITY
Treat exists to bring taste bud pleasure to our customers, a community of people with very special dietary requirements. We endeavour to use the freshest ingredients and ensure all products are gluten free, dairy free and refined sugar free. There may be slight variations in appearance from those shown in our website, due to each Treat being lovingly handmade. On occasion we may have to replace unavailable ingredients with those of equal or better quality. Please take the time to inspect the order your delivery is what you have ordered.
CHANGES TO ORDERS
From time to time we understand alterations to orders may need be requested, but we may not be able to accommodate late changes, so please get your changes in at least 72 hours before. Additional charges may apply for such changes, if items have been made in advance.
THINGS HAPPENS- CONSEQUENTIAL COSTS
Treat will make every effort to fulfil you order correctly. Just in case in the unlikely event that this does not occur, please note Treat does not accept any responsibility for consequential costs incurred due to errors made with products supplied or delivered. This does not affect your statutory rights.
JUST IN CASE – CANCELLATIONS
We can only guarantee a full refund of your order up to 14 days prior to the collection or delivery date. Please note that if you cancel between 14 days to 72hrs prior to delivery or collection date you will charged a maximum of 50% of the order total. In the event of cancellations within 72hrs of collection or delivery, Treat reserves the right to retain the total value of the order to cover costs.
Please note if you place an order for collection or delivery within 72hrs you are ordering it in a non-cancellation period. Therefore, Treat reserves the right to retain the total value of the order to cover costs. You will be entitled to full refund if your parcel arrives damaged, opened or contains the items you did not order. Please ring us if you are not satisfied with any of our products or services. We will be happy to discuss any issues with you.
CUSTOMER FEEDBACK -YOUR SATISFACTION
We rely on your feedback and if you are not entirely happy with your purchase please speak to us or contact us via our email firstname.lastname@example.org.
We improve through your feedback so it is very valuable to us. Our customer`s needs are paramount to us. We will endeavour to resolve all matters within 14 working days.